Billing & Refund Policy

1. Free Trial

New stores start with a free trial. You can use the features included in the trial without paying. We will tell you before the trial ends so you can choose a plan.

2. Plans and Prices

Plans, their features and their prices are shown on the plans page. Prices are shown in the currency displayed there and may change; changes apply from your next renewal and we will give notice.

3. Billing and Renewal

Paid plans are billed in advance for the period you choose and renew automatically unless you cancel before the renewal date. Invoices and payment status are available in your account.

4. Failed Payments

If a payment fails we will try to tell you and may retry. If payment is still not received after a reasonable period, your store may be moved to a limited mode or suspended until payment is made.

5. Changing or Cancelling a Plan

You can upgrade, downgrade or cancel at any time from your account. Cancelling stops future renewals; you keep access until the end of the period you have already paid for.

6. Refunds

Subscription fees are generally non-refundable once a billing period has started, except where the law requires otherwise or where we made an error. If you believe you were charged incorrectly, contact us promptly with the details and we will review it.

7. Taxes

Prices may be subject to taxes where they apply; any tax is shown on your invoice.

8. Contact

For billing questions, If you have questions about this page, please contact the platform support team.